NxView OpenGL is not available!

Questions & Answers
1

Product

C57-6-M

Serial Number

245413

EnsensoSDK Version

4.3.1057 4.0.1502

Device Firmware Version

2.0.151 1.3.32

Operating System

Windows 11 pro

Attachments? FileCamera, Profiler Log, Photo of Setup, Screenshots

screenshot 2026-10-06 130954.png
screenshot 2026-10-06 130954.png902×888 103 KB

Describe issue here

HI

Image acquisition via external trigger was not working correctly with SDK 4.3.1057 on a newly installed PC (Windows 11), so I downgraded to SDK 4.0.1502, which had operated stably on the old PC (Windows 10 Pro). (I uninstalled the new SDK and installed the old one, and also reverted the camera firmware from V2.0.151 to V1.3.32.)

While image acquisition using my custom software appears to be working fine, the 3D View in NxView displays the error “OpenGL is not available!”
I do not recall having this issue with SDK 4.3.1057 (there were no anomalies then).
How can I resolve this problem?

Best regards,
K.N,

2

This can happen when NxView has saved settings which cause an error during rendering. Can you try to restart NxView and then open a camera with “Load Cached Settings” disabled?

3

Hi

Thank you. The method you shared enabled the 3D View to display correctly.

Best regards,
K.N,