Hello, we encountered this issue when the engineer is trying to use NxView to perform intrinsic calibration for Ensenso N35 but NxView crashes in-between the process. Any help is appreciated.
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Some follow up questions:
Does the camera work when you click Open?
Just so we understand each other:
You attempt a calibration by clicking Calibrate in NxView, then the error occurs. Then you click Calibrate again and this second time it works and the Calibration wizard opens?
Sorry for the late response.
As I investigated more, the reason of this issue might due to the ueye driver process not running when we stop our program that uses the sensors; therefore, the NxView weren’t able to discover the device and caused the calibration failure.
So the flow is probably, Stop our program → NxView’s ensenso sensor becomes available → my colleague start doing calibration → ueye driver process stops → NxView cannot discover the ensenso sensor → the calibration fails.
I wrote a script to keep the ueye driver process keep running while our program is not running and asked my colleague to do the calibration again, but he’s off today, so I need to wait till he’s back to see if the issue is fixed.
After making sure the ueye driver process keeps running so that NxView can discover N35 sensor while doing the calibration, the calibration process succeeded.